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CICT Helpdesk services as listed below:

  • Provide support to users on matters related to ICT
  • Handling services Help Desk and provide first level support to customers of the University.
  • Manage inventory records / assets and maintenance of all ICT equipment in reference to the management of maintenance and repair
  • Monitor and ensure that all complaints made to the Help Desk is in accordance with policies and procedures to problem solving
  • Monitor the status of repairs such as ICT equipment providers, software bugs, etc.
  • Provide maklumlbalas and check the status of consumer complaints
  • Plan and review the suitability of Held Desk system from time to time.
  • Extending the problem to 2nd level support.